Frequently asked questions

While the CLSC (Local Community Service Centre) is the primary point of contact for all things related to home support, many individuals find themselves on a waiting list due to limited available resources. Private home care services provide an advantageous solution to address this situation more promptly.

For others, private home care services offer an opportunity to access complementary support to what is already provided by the CLSC.

Humanika provides 24/7 care and services that can quickly make a real difference in home care.

Humanika offers private home care and accompaniment services to seniors, individuals facing reduced autonomy, end-of-life care (palliative care) and those suffering from Alzheimer's or cognitive impairments.

Our qualified, caring, and compassionate team is specially trained to provide personalized services with respect for the privacy and dignity of these individuals.

Yes. Our professionals also provide services in healthcare facilities such as hospitals, rehabilitation centers, long-term care facilities (CHSLD), and palliative care homes.

Learn more about our private care services in healthcare facilities.

Yes. By choosing home care and services provided by Humanika, you ensure access to certified healthcare personnel. Each team member possesses the skills, experience, and necessary certifications to practice their profession with the target clientele.

As a division of the Humakare Alliance, Humanika also works closely with Formation Solutions Santé to ensure the ongoing training of its employees.

Learn more about our accreditations and partners.

Our simple, efficient, and compassionate process is specially designed to simplify the lives of seniors and their caregivers.

1. Identifying the care and services needed

Because every journey is unique, we offer a wide range of home and facility healthcare services to meet your needs.

2. Request for care and services

We invite you to fill out our online form to request care and services and tell us more about your situation, needs, and expectations. Fill out the form.

3. Free evaluation

Once the form is filled out, our team will assess your request within 24 to 48 hours and contact you to discuss options that fit your needs.

4. Development of a personalized plan

If our approach resonates with you, we will develop a customized plan of care and services that considers the individual's preferences, physical condition and living environment.

At Humanika, we understand how valuable building a trusting relationship is when receiving home care and services. We prioritize pairing caregivers based on our clientele's needs, personality and expectations.

We do our utmost to ensure that the same person always provides private home care services, maintaining a healthy and enduring relationship over time.

You can expect a response from our team within 24 to 48 business hours after submitting the request form. We will then need a few days to prepare a personalized intervention plan.

The anticipated timeframe between submitting the form and commencing care and services is usually one week.

Rest assured that we will process your request as quickly as possible, giving it the importance it deserves.

Certainly! Our in-home or in-facility care and services are eligible for the Quebec Government's tax credit. You will receive a receipt to recover a portion of the fees paid. For the year 2022, the percentage to be recovered was 36%. This percentage will increase by 1% each year until 2026, when it will be 40%.

Our family counsellor will contact you within 24 to 48 hours following the initial care and services provided by our staff.

They will ask you a few questions to assess the satisfaction and quality of care and services provided by our team.

Working at Humanika means joining a team of dedicated professionals passionate about their profession, with a deep understanding of the people who give and receive healthcare.

You will enjoy numerous benefits, such as flexible schedules tailored to your availability and a stable job with competitive pay. Discover more on our Careers page.

Yes, we offer specialized healthcare training to our employees to maintain their high level of excellence in collaboration with Formation Solutions Santé. Explore our list of training programs.